Are you the Best Service Manager?
A poor automotive service manager sits at his desk all day and reviews reports and numbers. Is on the internet and phones and or never can be found. Complains about all the work he has and never...
View Article4 steps that will “WOW” your customers
Wow Your customers This question was asked Describe the best customer service you’ve ever received? Where was it? What made it so special? These are 2 stand out answers. #1 At an Italian food...
View ArticleAnd the Winner is Retention!
If your startup days are behind you and your business is established, chances are that growing your business will be cheaper and faster if you retain and sell to your existing client base. This is not...
View ArticleWireless Tablets for the Service Drive
We’ve all heard of the benefits that mobile technology can deliver in the service lane: a faster write-up process, more time spent with the customer and a streamlined workflow. If you’re thinking about...
View Article